FAQ for Students

Is the service free?

No. You should avoid using any homework help site that claims to be free and offers no guarantee of the quality of service. Our prices are very reasonable. A question can be answered for as little as $3.99.

How does the system work?

We operate on a CREDIT system. Upon signing up as a student you are able to purchase Credits. Each Credit costs $3.99 U.S. You are required to have Credits in order to post questions or order essay critiques. We have several packages available. 10 Credits offer savings of 5%, and our 15, 25, and 50 Credit packages all offer savings of 10%. 

How do the Credits work?

When posting a question you are asked how many Credits you wish to bid, anywhere between 1 and 30. Each Credit represents approximately 7 minutes of an Online Teacher's time. Therefore you must bid according to how much you feel the answer is worth and according to how much time and effort you expect from an Online Teacher. With the essay critique service the charge is 1 Credit per 225 word page. You are also given the option of offering additional Credits if you have a tight deadline or require a more in-depth analysis. 

Who answers my questions?

At GeniusAnswers.com we use Online Teachers. Each Online Teacher has been thoroughly screened to make sure they meet our strict requirements. Our Online teachers are required to possess a masters Degree or PhD in at least one of over 60 subjects. Many possess multiple degrees and have years of teaching experience. Many are working professionals in their field of study and have published works or conducted research.

What if my question is not answered?

If your question is not answered it is likely because you have not offered enough Credits. Remember that a teacher will spend 7 minutes per Credit. You may have also given a deadline that is too short for the work or perhaps you did not include enough information or failed to attach your question file. You may contact Support@GeniusAnswers.com to extend your deadline or offer more Credits. If your question is not answered your Credits will be returned to your account for future use.

Do you offer refunds?

We do not refund money for Credits purchased. Certain conditions may necessitate the return of Credits to your account.

Can I contact you? 

Of course! You may e-mail us at Support@GeniusAnswers.com with any questions or comments. You may also call during regular business hours at (416) 222-2896 x224.

 Students: Click here to sign up